New LabTraker.com Site Live

LabtrackerGround Zero Software (GZS) is a leader in their field. Their flagship product, Lab Tracker HIV/Liver, currently tracks more than 100,000 HIV patients and their medical records.

When GZS needed to update their web presence, they turned to In Color. Together with JWHollis Corporate Writing Services, In Color transformed the old “product brochure” website into a new information portal, insuring that GZS remains dominant.

Modeled after In Color's website, the new labtracker.com portal is now live, and In Color and GZS are focusing on the next stage: bringing their user forum online. There are hundreds of Lab Trackerof users just waiting to exchange ideas in the forums.

The last phase in the supercharged web presence process will be to finish installation of the new Help Desk software. This state-of-the-art software will integrate with the website, allowing paid-support users to initiate trouble tickets online. Lab Tracker technical support staff from all over the country will be able to track, manage and assign support services via the central database which controls this system. All closed trouble tickets will result in an entry into a fully-searchable knowledge base, further enabling GZS clients while saving the support team considerable time and revenue.

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